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12 April, 2019
There is nothing finer than great customer service. It makes you feel respected and important, and it’s also something you don’t easily forget. I once stayed at the famed Watergate Hotel in Washington, D.C. The entire staff really went the extra mile to make us feel comfortable, but the most impress...
5 April, 2019
Last month we wrote about making your practice Millennial-friendly. But don’t start believing we’re living in a world of the young. The U.S. population is aging. The number of Americans over 65 is already around 50 million. And that number could double by 2060, making elderly people about 24% of the...
21 March, 2019
They’re accused of killing off the shopping mall, diamonds, golf, and even the concept of home-ownership. But they just might breathe new life into your firm. Here are 10 ways to attract millennials to your office and win their loyalty. But first — why should you even try? ‘Mil...
15 March, 2019
2018 was a good year for the legal profession. According to a Citi Private Bank Law Firm Group report, industry-wide revenue for the first six months was up an impressive 5.5 percent. While the revenue surge was, as usual, primarily among the AM Law 100, a surprising number of lower-tier, small and ...
28 February, 2019
Rapper Cardi B is mostly triumphant in a new commercial which tests her knowledge of the ’90s. She shines at the Macarena and rocks her slap-on bracelets. But when it comes to the fax machine, all she can do is swear. Cardi B speaks for a generation who thinks faxing is obsolete. The fax machine doe...
22 February, 2019
In 1944, the precursor to the CIA created a “simple sabotage” manual, teaching people how to debilitate the Axis powers from the inside. Along with tips to wreck highways and railroads, they gave this advice to office workers: “Multiply paperwork in plausible ways.” “Mi...