English Customer Satisfaction Score (CSAT)KUS-tuh-mer sat-is-FAK-shun skohr A metric used to measure customer satisfaction with a product, service, or interaction. It is typically obtained by asking customers to rate their satisfaction on a scale, often from 1 to 5 or 1 to 10. The law firm regularly surveyed clients to gauge their CSAT and identify areas for improvement. N/A ← Back to BrowseNext Term →