Client communication never stops at a high volume practice. Before Filevine, Bob would play the age-old perpetual game of phone with clients. Now he can text them for quick and easy communication that’s not disruptive to his workflow. He likes the ease of messaging and feels that it’s a low-impact task that differentiates his firm from the competition.
“We’re always looking for tools to help the client feel like they aren’t at a law firm that has thousands of thousands of clients.”
Being able to text a client and have everything saved in Filevine is a game-changer for Bob. He also uses Vinesign to send out contracts via text or email to clients, which drastically helps the firm’s retention rate.
“Filevine allows us to get ahead of communications, which enables us to reach out on our time and improve the client experience. Our clients know that their lawyers know what’s on their mind.”
To Bob, the biggest risk for a volume practitioner is a problem with overhead. He focuses on how to get the same amount of work done at a lower cost to maintain a viable business. Filevine is a key factor in helping him solve that problem with strategic workflows that allows the firm to automate its work and standardize processes.
“Filevine has allowed us to flip the script on how volume practice is done. You used to say, ‘Okay, just we’re getting behind — just add a couple more typists or a couple more secretaries.’ Now I say, ‘how can we change the workflow to be more efficient? What can we standardize? What can we automate in Filevine?’ It allows me to hire smarter and only increase headcount when it is necessary.”