About Filevine
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.
Department
The Customers for Life department is home to product experts with deep technical understanding across a range of specialized expertise. The department is focused on critical initiatives including customer support, escalated technical problem-solving, customer education, and partner enablement.
Department: Customers for Life
Job Summary
Successful defect reproduction allows an engineer, after referring to the documented steps for a bug recreation (along with corresponding videos and other materials), to take action on the defect. Furthermore, an effective defect reproducer is cautious about giving theories or their own ideas about how a defect might be related to another defect, part of a broader issue, or anything else that may confuse or commingle one defect from something else entirely. Their work should provide focus, not a ball of yarn. Consistent reproducibility of defects allows for nuanced isolation and surgical correction by an engineer. The right cultural fit for a candidate is one who would rather provide clear guidance that will fix one known problem today than loose ideas which might result in addressing unknown problems tomorrow. Comprehensive product knowledge across the Filevine family of products is a requirement.
Responsibilities
- Play a lead role in issue remediation and convey unyielding accountability for assigned issues
- Work with assigned team to thoroughly understand the product's native capability and test possible defects
- Work directly with customers to investigate and resolve technical issues and help Product Owners understand their customer needs
- Convey results of defect reproduction to assigned team to assist in solutioning and memorialize findings and present to wider Expert teams, Partners, Sales Engineering, etc.
- Maintain comprehensive product knowledge across the Filevine familiy of products
- Support other expert teams and expert roles as needed
- Occasional travel as needed
Qualifications
- Bachelor's degree
- 2+ years of Excel/SQL/API or equivalent experience
- 2+ years Low-code/ Declarative development experience or equivalent experience
- Excellent verbal and written communication
- A history of creative pursuits and curiosity is strongly preferred
- Ability to independently manage competing customer priorities and initiatives with limited structure